LEGAL // DOCUMENTATION

Privacy Policy

Last Updated: August 2026 | NACTRO3D Sri Lanka

🛡️ 1. Overview & Commitment

At NACTRO3D (accessible at nactro3d.com.lk), we prioritize the privacy and confidentiality of our collectors and customers. This Privacy Policy outlines the types of personal information collected when you browse, create an account, or order precision 3D-printed collectibles, and how that information is secured.

2. Information We Collect

Account & Identification Data: Full Name, Email Address, and Mandatory Contact Phone Number provided during registration or Google Sign-In authentication.
Delivery & Shipping Addresses: Recipient Name, Street Address, City, State/Province, and Postal Code stored securely in your Account Address Book.
Order & Transaction History: Records of purchased collectibles, customization options, order totals, and fulfillment status.
Google Sign-In Authentication: Basic profile verification token (Name & Email) retrieved via Google Identity Services OAuth. We never access your Google password or private Google Drive data.

3. How We Use Your Information

We strictly use your personal data for legitimate business purposes:

📦 Order Fulfillment Processing 3D printing orders, quality inspection, packaging, and courier delivery.

📞 SMS & Phone Notifications Sending mandatory delivery tracking, dispatch updates, and order status alerts.

🔒 Account Security Authenticating user sign-in sessions and preventing unauthorized account access.

💬 Customer Support Responding to pre-order inquiries, custom model requests, and post-purchase assistance.

4. Data Storage & Security Measures

Your personal data is encrypted in transit using SSL/TLS protocols and stored in enterprise-grade Supabase PostgreSQL databases with strict row-level security policy access. We do not sell, rent, or trade your personal information to third-party advertisers.

5. Third-Party Services

We integrate with trusted third-party providers strictly necessary for service operation:

Google OAuth: For secure customer authentication.
Render Cloud Hosting: For hosting web application servers.
Local Courier Partners: For physical package delivery in Sri Lanka.

6. Your Rights & Data Control

You have the right to inspect, update, or delete your saved shipping addresses and account details at any time through the My Account section. To request full account deletion, please contact our support team at support@nactro3d.com.lk.